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How to Setup a Managed Services Business

    If you are a VAR or a system integrator thinking of starting your own managed services business, then this book is for you.
    Get the complete picture of how to register your business & manage federal procedures, raise working capital, cut costs on operations, win customers,
    and run a successful MSP business.
    Understand what works and what doesn’t from the case studies and best practices compiled from hundreds of successful managed service providers.

how-to-setup-managed-services-business.pdf

Table of Contents
CHAPTER 01 Overview
CHAPTER 02 Before getting started – Identify your market first
CHAPTER 03 Identify what they need (what services can you offer them?)
CHAPTER 04 Getting Started. Register your business first.
CHAPTER 05 Finances
CHAPTER 06 Operations
CHAPTER 07 Legal
CHAPTER 08 How to migrate from VAR to managed services?
CHAPTER 09 Winning new customers
CHAPTER 10 Virtualization sells. Sell Virtualization.
CHAPTER 11 Advocate power management – Go green
CHAPTER 12 Package your pricing
CHAPTER 13 Build a service catalog, it helps
CHAPTER 14 Build a remote backup service offering. Try Amazon S3.
CHAPTER 15 Reducing Hosting Cost with Amazon
CHAPTER 16 Make friends with SAAS. Resell Google Apps / Zoho
CHAPTER 17 How to retain customers?
CHAPTER 18 How to build a motivated team?
CHAPTER 19 Which is better? Hosted or In-house?
CHAPTER 20 Which is better? Multiple tools or integrated tool?

CHAPTER 01 Overview

What is Managed Services?
Current trend in Managed Services
Who should become an MSP?
Why do MSPs have a better chance of success?
SME Managed Services to boom in next five years (2009 - 2013)
Managed Services Market Survey
What are the chances of small MSPs surviving competition?

CHAPTER 02 Before getting started – Identify your market first

Start small Think local
Double check your choice
Get the list ready
Generate leads online

CHAPTER 03 Identify what they need (what services can you offer them?)

Know what (services) your customers need
Sample
Case study: AaSys Group Managing 75 Banks with MSP Center Plus

CHAPTER 04 Getting Started. Register your business first.

Checklist for registering a business
Step 1: Selecting an appropriate business structure
Step 2: Registering your business
On line registration
Step 3: Obtaining Employer Identification Number (EIN)
Step 4: Choosing your tax year
Short Tax Year
Not in Existence Entire Year
Step 5: Choosing your accounting method
Step 6: Submitting forms I-9 and W-4 filled by your employees

CHAPTER 05 Finances

Plan your finances
Salary
Other roles and responsibilities in a typical MSP Organization
Non-salary components
Lease
Operations
Hardware
Software
Marketing
Cost of running a 5 member organization
Go slow on hiring…
Raising working capital

CHAPTER 06 Operations

Plan for your operations
Reducing internal operations headache
Reducing external operations headache
MSP Center Plus Market Place
Case study: Smart IMS

CHAPTER 07 Legal

Legal Documents

CHAPTER 08 How to migrate from VAR to managed services?

WAR on the VARs
The most compelling reason for change
Managing change

CHAPTER 09 Winning new customers

There ain’t no such thing as a FREE LUNCH
Two things they want you to talk about
#1: Show them savings
Salary com
#2: Tell them they can mind their own business now

CHAPTER 10 Virtualization sells. Sell Virtualization.

What is virtualization?
How virtualization helps your customers?
Top 7 virtualization benefits that you can sell to your customers:
How much they can save?
Case study: Cornerstone IT
Server Virtualization solutions

CHAPTER 11 Advocate power management – Go green

What is power management?
Why should you practice power management?
How much can you save?
Power management in Windows
Tools that automate Windows power management

CHAPTER 12 Package your pricing

Importance of pricing
Basic pricing models
Package the pricing

CHAPTER 13 Build a service catalog, it helps

What is a service catalog?
Service catalog in ITIL V3
Sample service catalog as viewed by your end users
Internal view of your service catalog

CHAPTER 14 Build a remote backup service offering. Try Amazon S3.

Two reasons why you should offer remote backup
In-house backup Vs remote backup
How to build a remote backup service offering
Backup vendors
Case study: NetStandard, Inc
Amazon S3
S3 adoption is growing
How it works?
Pricing

CHAPTER 15 Reducing Hosting Cost with Amazon

Key Components in Amazon Web Services
How EC2 works?
EC2 Instance Options
EC2 Pricing
How EBS works
Elastic IP Address – for redundancy
Data Transfer: Accessing EC2
How Amazon EC2 differs from Traditional Data Centers
AWS Console and Elastic Fox
Hosting MSP Center Plus on Amazon Cloud
Steps to run MSP Center Plus on Amazon EC2 + EBS
Steps to run EC2 + EBS
Steps to restore your installation if MSP Center machine crashes
Steps to run MSP Center Plus on Amazon EC2 + EBS + S3
Steps to backup your EBS data to S3
Steps to restore your S3 snapshot into EBS

CHAPTER 16 Make friends with SAAS. Resell Google Apps / Zoho

Journey of messaging and collaboration tools
Google Apps
Benefit of SAAS
Zoho Apps
Google Vs Zoho

CHAPTER 17 How to retain customers?

Stop the leaky bucket model
Four reasons why customers switch managed service providers
Customer survey – a great tool to retain customers
Automated customer survey

CHAPTER 18 How to build a motivated team?

Single essential ingredient
Case study: What a young and motivated team can do?
Setup a test lab for your engineers to try new things

CHAPTER 19 Which is better? Hosted or In-house?

Hosted or In-house

CHAPTER 20 Which is better? Multiple tools or integrated tool?

Disparate tools Vs Integrated MSP Platform
Integration is the way to go


how-to-setup-managed-services-business.pdf


MSP Center Plus MSP Center Plus - Network & Systems Management Software for MSPs

Last updated: 2010/06/25
Author Name: Dev Anand, ZOHO Corp.
ZOHO Corp.